Terms & Conditions
Last Updated: September 2026
These Terms & Conditions apply to the use of the Metro Cabs Melbourne website and taxi booking services. By using our website or making a booking, you agree to these terms.
Taxi Bookings
Customers are responsible for providing accurate booking information, including their name, contact number, pickup location, destination, travel date, pickup time and passenger requirements.
Incorrect or incomplete information may result in delays or difficulty completing a booking.
A booking is subject to confirmation and vehicle availability.
Pickup Times
We aim to provide reliable and punctual pickups. However, travel times may be affected by traffic, roadworks, weather, accidents, public events and other circumstances outside our control.
Customers should allow sufficient travel time, particularly when travelling to airports, medical appointments, business meetings or scheduled events.
Airport Transfers
Passengers booking airport transfers should provide accurate flight information where applicable.
Flight tracking or adjusted pickup arrangements may be available for certain airport bookings, but customers should ensure their contact details and flight information are correct.
Metro Cabs Melbourne cannot guarantee that delays caused by airlines, airports, traffic or other third parties will not affect a journey.
Passenger Responsibilities
Passengers are expected to behave respectfully towards drivers and other passengers.
Passengers must follow applicable safety requirements and comply with reasonable instructions from the driver.
The vehicle must not be used for unlawful activities or to transport prohibited items.
Children & Child Seats
Parents or guardians are responsible for providing accurate information regarding children travelling in the vehicle.
Baby seats and booster seats may be available on request, subject to vehicle availability. Customers should advise us of child-seat requirements when booking.
Luggage
Passengers are responsible for ensuring that luggage and personal belongings can be safely accommodated in the selected vehicle.
If you are travelling with unusually large, bulky or multiple items, please advise us when booking so we can determine whether a suitable vehicle is available.
Fares & Payments
Taxi fares may depend on the journey, vehicle type, applicable charges and other factors.
Where an upfront fare or quote is provided, the applicable terms of that quote will apply.
We accept payment methods advertised on our website, which may include cash, Visa, Mastercard, American Express, Apple Pay, Google Pay and Cabcharge.
Additional charges may apply where permitted, including applicable tolls or other journey-related charges.
Cancellations
Customers should contact Metro Cabs Melbourne as soon as possible if they need to cancel or change a booking.
Cancellation charges may apply depending on the type of booking, timing of cancellation and circumstances.
Please refer to our Refund & Cancellation Policy for further information.
Lost Property
Passengers are responsible for their personal belongings.
If you leave an item in a Metro Cabs Melbourne vehicle, contact us as soon as possible with details of the journey and the missing item. We will make reasonable efforts to assist with locating and returning lost property.
Website Information
We aim to keep the information on our website accurate and current. However, service availability, vehicle types, payment options, pricing and other information may change.
Website content should not be interpreted as a guarantee that a particular vehicle, driver or service will always be available.
Limitation of Responsibility
Metro Cabs Melbourne will take reasonable steps to provide the booked service. However, we are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, road closures, traffic incidents, accidents, public events, airport disruptions or other third-party circumstances.
Nothing in these terms excludes any rights or protections that cannot legally be excluded under applicable Australian law.
Changes to These Terms
Metro Cabs Melbourne may update these Terms & Conditions from time to time. The latest version will be published on this page.
Contact Us
For questions regarding these Terms & Conditions, contact:
Metro Cabs Melbourne
Phone: 0456 664 471
Location: Forest Hill, Melbourne, Victoria