Privacy Policy
Last Updated: September 2026
Metro Cabs Melbourne respects your privacy and is committed to protecting the personal information you provide when using our website, booking a taxi or contacting our team.
This Privacy Policy explains how we collect, use, store and protect your information.
Information We Collect
When you make a booking or contact Metro Cabs Melbourne, we may collect information such as your name, phone number, email address, pickup location, drop-off location, travel date, pickup time, vehicle requirements and other information required to provide our services.
We may also collect information you voluntarily provide through our website, booking forms, telephone calls, emails or other communication channels.
How We Use Your Information
We may use your information to:
Process and manage taxi bookings
Contact you regarding your booking
Confirm pickup and destination details
Provide fare estimates or quotes
Respond to enquiries
Provide customer support
Process payments where applicable
Improve our website and services
Maintain business and booking records
Meet applicable legal and regulatory requirements
We only seek to collect information that is reasonably required for these purposes.
Payment Information
Where online or electronic payments are processed, payment information may be handled by the relevant payment provider. Metro Cabs Melbourne does not need to retain your complete card details for ordinary booking purposes.
Payment providers may have their own privacy policies and terms governing how payment information is processed.
Website & Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.
Cookies may help us remember preferences, analyse website traffic and understand how visitors interact with our website.
You can adjust your browser settings to manage or disable cookies. Some website functions may not work correctly if certain cookies are disabled.
Sharing Your Information
We do not sell your personal information.
We may share relevant information with drivers, service providers, payment providers, technology providers or other parties where reasonably necessary to provide our services, process bookings, operate our website or comply with legal obligations.
For example, your pickup and destination information may need to be provided to the driver handling your booking.
Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.
However, no website, electronic communication or online storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites, including payment services, mapping services or other external websites.
Metro Cabs Melbourne is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Accessing or Updating Your Information
You may contact Metro Cabs Melbourne if you would like to ask about personal information we hold about you or request that inaccurate information be corrected.
We may need to verify your identity before responding to certain requests.
Children’s Privacy
Our services are generally arranged by parents, guardians or responsible adults. We do not knowingly seek unnecessary personal information directly from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable requirements.
Any updated version will be published on this page with the revised date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Metro Cabs Melbourne
Phone: 0456 664 471
Location: Forest Hill, Melbourne, Victoria
Serving: Melbourne and surrounding suburbs