Refund & Cancellation Policy

Last Updated: September 2026

Metro Cabs Melbourne understands that travel plans can change. This Refund & Cancellation Policy explains how cancellations, booking changes and refunds are handled.

Cancelling a Booking

If you need to cancel your taxi booking, please contact Metro Cabs Melbourne as soon as possible.

Providing advance notice gives us an opportunity to release the vehicle and accommodate other bookings.

Cancellation arrangements may vary depending on the type of booking, the notice provided and whether a driver has already been dispatched.

Changing Your Booking

If you need to change your pickup time, location, destination, passenger numbers or vehicle requirements, contact us as soon as possible.

We will try to accommodate changes where vehicle and driver availability allows.

Changes made close to the scheduled pickup time may not always be possible.

Airport Transfer Cancellations

Airport bookings should be cancelled or changed as early as possible.

If your flight is cancelled or significantly changed, contact Metro Cabs Melbourne as soon as you know about the change. We will make reasonable efforts to adjust the booking where possible.

No-Show Bookings

A booking may be considered a no-show if the passenger does not arrive at the agreed pickup location within a reasonable waiting period and cannot be contacted.

A cancellation or no-show fee may apply depending on the booking circumstances.

For airport pickups, passengers should ensure that their phone is available and that the contact details provided during booking are accurate.

Refunds

Where a refund is applicable, the amount and method of the refund will depend on the circumstances of the cancellation and the payment method used.

Where payment was made electronically, refunds may be processed through the relevant payment provider.

Refund processing times may vary depending on the payment provider or financial institution.

Non-Refundable Charges

Certain charges may not be refundable where costs have already been incurred or where a cancellation occurs after a driver has been dispatched.

Any applicable cancellation charges will depend on the circumstances of the booking.

Overpayments

If you have accidentally made an overpayment, contact Metro Cabs Melbourne with your booking details and payment information.

We will review the transaction and, where appropriate, arrange a refund using the applicable payment method.

Disputed Payments

If you believe you have been charged incorrectly, please contact us first with your booking details so we can investigate the matter.

Where a payment provider or bank is involved, their applicable dispute and transaction procedures may also apply.

Special Bookings

Wedding bookings, event transportation, corporate bookings, large-group bookings and other specially arranged services may have different cancellation arrangements.

Any specific cancellation or payment conditions agreed at the time of booking will apply to those services.

Contact Us About a Cancellation or Refund

To cancel a booking, request a change or ask about a refund, contact:

Metro Cabs Melbourne

Phone: 0456 664 471

Location: Forest Hill, Melbourne, Victoria

Please provide your name, booking date, pickup location and other relevant booking details so our team can assist you efficiently.